Automate crew scheduling and callout to quicken service restoration and better manage outages
Service outages are urgent and time-sensitive events. You require intelligent automation to get your personnel to respond - and fast. TeleStaff Crew Scheduler is a proven roster management and crew callout solution that automates the entire scheduling process by accurately and quickly finding the right employees to contact and deploy to restore service.
Designed with a smart, patented staffing engine, TeleStaff Crew Scheduler has decision-making capabilities that you can rely on. The solution always knows who to schedule, contact, and deploy so your time can be spent on higher priority work.
Through inbound and outbound communications sent to multiple devices such as touch-tone phone, e-mail, PDA, and computer, your workforce will receive and respond to scheduling notifications and other work communications. Even better, Crew Scheduler employs your rules so that only the appropriate staff are notified, making the entire process accurate and efficient.
The end result is faster crew scheduling and lower outage times which safeguard revenue and keep customers satisfied.
Key solution features and benefits
- Creates and maintains regular schedules, rotations, and rosters for 24x7 staffing
- Controls and manages overtime allocations
- Automates crew callout, messaging, and emergency notifications
- Sends and receives notifications and messages by touch-tone phone, e-mail or pager prompting employee for immediate response
- Ensures compliance with labor agreements and organizational requirements
- Provides a virtually unlimited variety of scheduling and workflow configurations
- Tracks skill classifications, exceptions, employee hours for payroll, work types and ore
- Delivers manager and employee self service access
- Offers extensive reporting and auditing capabilities
- Includes TeleStaff Crew Messenger for on-demand messaging
Contact a Sales Representative today for an immediate quote and implementation plan.